Seed Garlic - Spanish Roja (bulb)

Refunds

As our products are perishable, we do not offer returns.

The Wild Garden has a Two Day 'Check - Photo - Contact' Policy

Any dissatisfaction with the product(s) must be communicated to The Wild Garden by email with supporting photos to moore_kathryn@yahoo.com within two (2) days of Australia Post date of delivery or physical delivery in the case of fresh flowers.

Replacements (if applicable)We will arrange for a replacement of the flowers, goods or workshop if your complaint is accepted.

Dahlia Tuber Sales - additional information

Dahlia tubers will be available for sale online in late July as a pre-sale and then again in late August, until sold out. Email subscribers will be notified of the sale and we will also advertise on social media. Available varieties will be released on the day of the first sale and will be removed when sold out in order to help with navigation. There are very small quantities of many varieties so we are sorry if an item is sold out before you are able to navigate to it. Dahlia tubers are not shipped until eyes are definitely showing, guaranteeing you a viable tuber. Tubers begin shipping in OCTOBER, prioritising addresses in NSW and Queensland.  If any varieties that you order that do not make it through our storage, you will be contacted immediately and be given a refund. As you are ordering a specific tuber, we do not offer substitutes.

Whilst we do our utmost best to ensure our Dahlias are virus free, we do not test for virus and therefore cannot guarantee virus free plants.

We will not refund or replace any plants that you suspect of having a virus after they are planted outside of our property, as Dahlia virus can be picked up from many different sources.

Please email us within 48 hours of receipt (with photographs) if there is any issue on arrival of your order. Email to moore_kathryn@yahoo.com. We do not accept replacement requests by social media / text / instant messenger.

If you request 'immediate shipping' in our pre-sale, you accept that you are receiving a dormant tuber. We have identified definite eyes on dividing but these may not be visible on the tuber in its dormant stage. You are responsible for the correct storage and planting of the tubers from the point of receipt.

A QR code to a Dahlia Growing Guide is provided with your order to assist you in storing and growing your Dahlias successfully, however as is standard practice across grower, NO responsibility is taken by The Wild Garden for the tubers or their growth after you have received them. You need to monitor your tubers while they are being stored to ensure they stay in a viable condition. Every climate and soil type is different so it is very important you learn what works in your individual environment .Please note that tubers should not be planted until all risk of frost has passed, which at our farm is usually from October. It is a general national recommendation that Dahlias are planted the first weekend of November, but you can alter this to suit your own climate.

Delivery Fee Quote Guarantee

I. Prior to checkout, The Wild Garden agrees to quote and/or display the delivery fee.

Delivery Times

Once we have received your order, we will contact you to confirm that the delivery address is within our delivery area and to confirm the delivery time.

Deliveries in Transit

I. The Wild Garden does not currently provide a track and trace service, but can provide estimated time of arrival once products are in transit for delivery.

II. Proof of Delivery (POD) times are not available.

Address Types

I. For residential addresses, if the courier deems a delivery location unsafe, the order will be returned to the dispatch address and redelivery fees will apply. Unsafe may include locked premises, dogs or an inability to leave goods in a safe place away from public view.

II. For business, school and hospital addresses, The Wild Garden cannot accept responsibility for delivered items that are redirected to the front desk or reception